Replyge Terms of Service

Last updated: 24 May 2026 · Replyge, operated by QuantumTechX SH.P.K. (Kosovo business reg. 812177302), Vushtrri, Kosovo

These Terms of Service ("Terms") govern your use of Replyge, an AI-powered customer-service assistant for Instagram Business accounts. By creating a Replyge account or connecting an Instagram Business account to Replyge, you agree to these Terms. If you do not agree, do not use the service.

1. Who we are

"Replyge", "we", "us" and "our" refer to QuantumTechX SH.P.K., a limited liability company registered in Kosovo under business identification number 812177302, registered office at Shote Galica, Pn, Vushtrri, Kosovo. Contact: support@replyge.com.

2. What Replyge does

Replyge connects to your Instagram Business account through Meta's official Instagram Graph API. When a customer messages your business on Instagram, Replyge generates a reply in Kosovar Albanian (or other supported languages) using an AI model (Anthropic Claude) and sends it back to the customer through your account, within Meta's 24-hour customer service window. You retain full control: you can pause AI replies, take over the conversation manually, disconnect Instagram, or delete your account at any time.

3. Your account

• You must provide accurate signup information and a working email.
• You are responsible for keeping your password secure. We do not store it in plain text (passwords are hashed with Argon2id).
• You must be at least 18 years old, or the legal age of contractual capacity in your jurisdiction.
• You may only connect Instagram accounts that you own or are authorised to manage on behalf of the account holder.
• One Replyge account per business. Sharing credentials between unrelated businesses is not permitted.

4. Acceptable use

You agree NOT to use Replyge to:

• Send messages that violate Meta's Platform Terms, Instagram's Community Guidelines, or the Meta Developer Policies.
• Send unsolicited promotional messages, spam, or unrelated marketing outside the 24-hour customer service window without a valid One-Time-Notification token.
• Impersonate another business, person, or brand.
• Sell, promote, or distribute illegal goods, adult content, weapons, illicit drugs, or any content prohibited by Meta or by Kosovo law.
• Reverse-engineer the Replyge service, scrape data from it, or attempt to bypass rate limits or security controls.
• Run automated load against Meta's APIs through Replyge for purposes other than legitimate customer service.
• Use Replyge to harass, defame, or harm any individual or group.

Violating any of these is grounds for immediate suspension of your Replyge account, and we may report the violation to Meta. Repeated or severe violations may also result in Meta independently restricting your Instagram Business account, which is outside our control.

5. Your customers' data

When Replyge handles your customers' Instagram DMs, you remain the data controller for that customer data and Replyge acts as your data processor. You are responsible for telling your customers (e.g. in your Instagram bio, store page, or first AI reply) that AI-powered replies are used. See our Privacy Policy for how we handle data on your behalf.

6. Pricing and billing

Replyge currently operates with a free tier (up to a monthly message quota) and paid tiers for higher quotas. The current tier is visible inside your Replyge dashboard under Settings → Plan. We may change pricing with at least 30 days' notice by email; you may cancel before the new pricing takes effect.

If you exceed your monthly quota, AI replies pause until the next billing period or until you upgrade. We never silently charge for overages.

7. Service availability

We aim for 99% monthly uptime but Replyge is provided "as is" without uptime guarantees. Planned maintenance and Meta's own API outages are excluded from any availability calculation. We are not liable for missed messages or lost orders caused by Meta API rate limits, Meta access-token invalidation, Instagram outages, or your own choice to disconnect Replyge.

8. Intellectual property

• Replyge software, branding, and the "Replyge" name are owned by QuantumTechX SH.P.K.
• You retain all rights to your product catalogue, shop content, and customer data.
• By connecting your Instagram account, you grant us a limited licence to read your Instagram DMs and reply on your behalf, solely to provide the service. This licence ends immediately when you disconnect or delete your account.

9. Termination

• By you: at any time, by clicking Delete account in Settings or by emailing the address below. Disconnecting Instagram alone keeps your Replyge account but stops the AI integration.
• By us: we may suspend or terminate accounts that violate these Terms, that Meta has banned, or that have been inactive for 12+ months. Where reasonable, we will warn you first.
• On termination, we delete your data within 30 days, except records we are required to keep by law (e.g. tax records).

10. Liability

To the maximum extent permitted by law, Replyge's total liability to you under these Terms is capped at the amount you paid us in the 12 months preceding the event giving rise to the claim, or 100 EUR, whichever is greater. We are not liable for indirect, consequential, or punitive damages, including lost profits or lost customers.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated to active accounts by email at least 14 days before they take effect. Continued use of Replyge after the change means you accept the new Terms.

12. Governing law

These Terms are governed by the laws of the Republic of Kosovo. Any dispute that cannot be resolved by negotiation will be subject to the exclusive jurisdiction of the courts of Pristina, Kosovo. For consumers located in the EU, mandatory consumer-protection law in your country of residence also applies.

13. Contact

Questions about these Terms: support@replyge.com.

Replyge, a product of QuantumTechX SH.P.K. · Shote Galica Pn, Vushtrri, Kosovo · Privacy Policy